FAQ

General Questions
Contact Us
Contact Us
Our Whatsapp is the best way to get in touch with us, and we’ll respond to you right away.If you’d prefer email you may also email us at fauzul.enterprise@gmail.com , and we’ll get in...

General Questions
Can I amend or change an approved Final Artwork or job ?
Please be reminded we can only match up-to 90-95% colour accuracy.Every effort has been taken to carry out instruction to customer’s satisfaction, we do not accept RESPONSIBILITY for any errors whi...

General Questions
Can I place a phone, email, or company PO order ?
We are a wholly online store.
The best option is to place your order online and we have some great Point System which can be used for future purchases.
You can always get a Special quote from our w...

General Questions
Do You Do Express Name Card ?
No, our standard production time for Digital Print Name Card is 3-4 days and Offset Name Card Print is 5-7 Days

General Questions
Do You Do Express Rubber Stamp ?
No, due to logistic issues our normal rubber stamp production time is 2-3 days

General Questions
Do you give Credit Terms ?
Credit Terms & Conditions
To qualify for a Credit Account, customers must have a registered address within the Klang Valley. Customers outside Klang Valley will need to make payment before del...

General Questions
What is your delivery area, delivery charge and how fast can you deliver ?
As for delivery time, due to our large inventory, the majority of our merchandise comes directly from factory and warehouse and most of the time it is ordered on a back-to-back basis. A normal orde...

General Questions
How long does it take for you to deliver ?
Most merchandise are shipped straight from our warehouse or manufacturer and will arrive within 7-10 business days.
However, due to their location or the necessity for special handling, certain th...

General Questions
I need to order more items can I add to the previous order ?
Due to the payment process and delivery fees, you cannot add to the previous order; however, if the additional items are few, you can place a second order, but this time select self collect on deli...

General Questions
Need official Quote ?
Customers may create Quotes straight from our website.
Although the prices on our website are quite competitive, due mainly to quantity, customers may choose to request the best deal. In this case,...

General Questions
Return & Refund Policy
We strive to make the return or refund process as easy as possible for you. If you decide that you no longer want the item, we would be happy to provide a refund. However, there are a few specific ...

General Questions
Do you have all of the inventory on hand ?
Due to our large inventory, the majority of our merchandise comes directly from factory and warehouse and most of the time it is ordered on a back-to-back basis.
In the event we don’t have enough s...

General Questions
Can I buy in C.O.D ?
No All orders must be paid before delivery unless you have Credit Terms with us.